Terms of Service

Last Updated: September 16, 2026

Welcome to TALZENOR.

These Terms of Service govern your access to and use of the TALZENOR website, as well as purchases made through our online store.

TALZENOR is an online retail store operated by Chongqing Lutu International Trade Co., Ltd.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms of Service and to the policies published on the TALZENOR website.

When you place an order through our website, you enter into a purchase transaction with Chongqing Lutu International Trade Co., Ltd., subject to these Terms and any applicable policies, laws, and consumer protection requirements.

Brand Name:
TALZENOR

Legal Entity:
Chongqing Lutu International Trade Co., Ltd.

Registered Address:
Unit 1-2, No. 44 Renmin East Road,
Fuling District, Chongqing, China

Email:
service@talzenor.com

1. Intellectual Property & Website Content

All content appearing on the TALZENOR website, including but not limited to:

• Brand names

• Logos

• Product photography

• Product descriptions

• Graphics

• Illustrations

• Page layouts

• Website design

• Written content

• Promotional materials

• Original visual materials

is owned by, licensed to, or otherwise lawfully used by TALZENOR and its operator and may be protected by applicable intellectual property laws.

Personal Use

You may access and use our website and its content for personal, non-commercial purposes.

Prohibited Use

Unless you have received prior written permission from us, you may not:

• Copy or reproduce protected website content for commercial purposes

• Republish or distribute our product images or written materials

• Use TALZENOR branding in a way that suggests unauthorized affiliation or endorsement

• Commercially resell or exploit website content

• Create misleading copies or imitations of our website

• Impersonate TALZENOR or its operator

• Remove copyright, trademark, or ownership notices from website materials

Nothing in these Terms grants you ownership of TALZENOR intellectual property or other protected materials.

2. Accuracy of Information

We aim to provide clear and accurate information regarding our products, fragrance descriptions, pricing, availability, shipping options, and other website content.

However, occasional errors or differences may occur.

Product Appearance

Due to differences in:

• Screen settings

• Lighting

• Photography

• Device displays

• Production batches

• Packaging updates

actual product colors, reflections, packaging details, or visual appearance may differ slightly from what is shown on your screen.

Fragrance Experience

Fragrance is subjective.

The way a fragrance smells, develops, or lasts may vary depending on factors including:

• Individual skin chemistry

• Environment

• Temperature

• Humidity

• Application method

• Personal scent perception

Descriptions of fragrance notes, character, atmosphere, or performance are provided as general guidance and should not be interpreted as a guarantee that every customer will experience a fragrance in exactly the same way.

Corrections

We reserve the right to correct errors relating to:

• Pricing

• Product descriptions

• Promotions

• Availability

• Images

• Shipping information

• Other website content

If an error materially affects an order that you have already placed, we may contact you and provide an appropriate solution, which may include confirming updated information, modifying the order with your agreement, or issuing a refund where appropriate.

3. Orders & Acceptance

Submitting an order does not automatically guarantee acceptance.

We reserve the right, where reasonably necessary, to review, decline, or cancel an order.

An order may be declined or cancelled for reasons including:

• Payment authorization issues

• Suspected fraud or unauthorized activity

• Product unavailability

• Incorrect pricing or material website errors

• Shipping restrictions

• Incomplete or inaccurate customer information

• Unusual purchasing activity

• Legal or regulatory requirements

If payment has already been collected for an order that we later cancel, the applicable amount will be refunded to the original payment method.

4. Your Account Security

If account functionality is available and you choose to create a TALZENOR account, you are responsible for maintaining the confidentiality of your login information.

You are responsible for taking reasonable steps to protect your:

• Username

• Password

• Account information

• Saved payment or shipping information, where applicable

You should not knowingly provide account access to unauthorized persons.

If you believe your account or login information has been used without authorization, please contact us at service@talzenor.com as soon as possible.

5. Prohibited Conduct

You may not use the TALZENOR website for unlawful, fraudulent, abusive, harmful, or disruptive purposes.

Prohibited conduct includes, but is not limited to:

• Attempting unauthorized access to our website, systems, or customer accounts

• Introducing malicious software, viruses, scripts, or harmful code

• Interfering with website security or functionality

• Submitting false or fraudulent order information

• Attempting fraudulent payments or chargeback abuse

• Submitting misleading, deceptive, or fraudulent reviews

• Using automated systems to improperly scrape or copy protected content

• Copying website content for unauthorized commercial use

• Falsely representing an affiliation with TALZENOR

• Using the website in violation of applicable law

• Attempting to interfere with another customer's use of the website

We reserve the right to restrict access, cancel orders, or take other reasonable measures where we believe the website is being misused.

6. Pricing, Promotions & Payments

Pricing

Product prices may change from time to time.

We may also offer temporary:

• Promotions

• Discounts

• Promotional codes

• Limited-time offers

• Bundles

• Special pricing

Future price changes will not normally affect orders that have already been successfully paid and confirmed, except where a clear pricing error has occurred.

Promotional Offers

Promotions may be subject to additional conditions, including:

• Eligibility requirements

• Expiration dates

• Product restrictions

• Minimum purchase requirements

• Geographic restrictions

• Usage limits

Unless otherwise stated, promotional offers cannot necessarily be combined.

Payment Processing

Payments are processed using third-party payment providers and the payment methods made available during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We do not directly store full payment card information on our own systems where payment information is handled by third-party payment processors.

7. Shipping & Delivery

Shipping methods, charges, processing times, delivery estimates, tracking information, and related conditions are governed by our Shipping Policy.

Delivery estimates are provided for general guidance and are not guaranteed delivery dates unless explicitly stated otherwise.

TALZENOR is not responsible for delays caused solely by circumstances outside our reasonable control, such as:

• Carrier disruptions

• Severe weather

• Customs procedures

• Local delivery disruptions

• Public holidays

• Other extraordinary transportation issues

This does not affect any mandatory rights you may have under applicable law.

8. Returns, Refunds & Exchanges

Returns, refunds, exchanges, eligibility requirements, and applicable return procedures are governed by our Refund Policy.

Customers should contact our customer support team before sending any product back.

Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

Approved returns must be sent according to the return instructions and return address provided by our customer support team.

9. Product Use & Responsibility

Customers are responsible for using and storing products in a reasonable manner and, where applicable, following product instructions or warnings provided with the item.

To the extent permitted by applicable law, TALZENOR and its operator are not responsible for loss or damage resulting from:

• Misuse of a product

• Improper storage

• Unauthorized modification or alteration

• Failure to follow reasonable usage instructions

• Use of a product for a purpose for which it was not intended

Nothing in this section excludes rights or remedies that cannot lawfully be excluded.

10. Third-Party Services

Our website may rely on or include services provided by third parties, including:

• Payment processors

• Shipping carriers

• Analytics providers

• Website infrastructure providers

• Customer service tools

• Marketing platforms

• Other technology providers

Third-party services may be governed by their own terms and privacy practices.

TALZENOR does not control the independent operation of third-party services.

11. Third-Party Links

Our website may include links to external websites or services that are not operated by TALZENOR.

These links may be provided for convenience or informational purposes.

We are not responsible for the content, availability, privacy practices, security, or policies of independent third-party websites.

You should review the applicable policies of any external website before using its services or providing personal information.

12. Website Availability

We aim to maintain a stable and accessible shopping experience.

However, website availability may occasionally be affected by:

• Maintenance

• Technical updates

• Software issues

• Server interruptions

• Network problems

• Security incidents

• Third-party service interruptions

• Circumstances outside our reasonable control

We do not guarantee that the website will always operate without interruption or error.

13. Limitation of Liability

To the maximum extent permitted by applicable law, TALZENOR and Chongqing Lutu International Trade Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control or from misuse of our website or products.

Nothing in these Terms is intended to:

• Exclude liability that cannot legally be excluded

• Limit mandatory consumer protection rights

• Restrict legal remedies that customers are entitled to under applicable law

Your statutory consumer rights remain unaffected.

14. Privacy

Our collection and use of personal information are governed by our Privacy Notice.

By using our website, you acknowledge that personal information may be processed as described in that Privacy Notice and in accordance with applicable privacy requirements.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in:

• Our business

• Website functionality

• Products or services

• Operational practices

• Legal or regulatory requirements

When we update these Terms, the “Last Updated” date at the top of this page will be revised.

The version of the Terms applicable to a purchase will generally be the version in effect when the applicable order was placed, subject to mandatory legal requirements.

16. Governing Law & Consumer Rights

These Terms, purchases made through the TALZENOR website, and your use of our website are subject to applicable laws and any mandatory consumer protection requirements that apply to you.

Nothing in these Terms is intended to remove or restrict mandatory consumer protections that cannot lawfully be waived.

If a dispute arises, we encourage you to contact our customer support team first so that we can attempt to resolve the matter through good-faith communication and reasonable resolution efforts.

Contact Us

If you have questions about these Terms of Service, your order, or the policies applicable to your purchase, please contact us.

Email:
service@talzenor.com

Customer Support:
Monday–Friday

Response Time:
Within 24 hours

Business Information

TALZENOR is an online retail store operated by Chongqing Lutu International Trade Co., Ltd.

Brand Name:
TALZENOR

Legal Entity:
Chongqing Lutu International Trade Co., Ltd.

Registered Address:
Unit 1-2, No. 44 Renmin East Road,
Fuling District, Chongqing, China

Customer Support Email:
service@talzenor.com

TALZENOR — Fragrance for the moments that stay.