Refund Policy

Last Updated: September 16, 2026

At TALZENOR, we want every fragrance you choose to feel right for you. If your order does not meet your expectations, we are committed to making the return and refund process clear, fair, and straightforward.

Please review the information below before requesting a return.

1. Our 180-Day Return Period

Eligible products may be returned within 180 calendar days after delivery.

To qualify for a standard return:

• Return Condition: Items must be unused, unopened, and in their original condition with the original packaging.

• Proof of Purchase: Your order number or other valid proof of purchase may be required to process a return.

• Condition Review: Returned items that show significant use, alteration, damage caused after delivery, or missing original packaging may not qualify for a standard return.

All returns are subject to review in accordance with this Refund Policy and applicable law.

2. Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incorrect, or materially different from the product description, please contact our customer care team as soon as possible.

When contacting us, please include:

• Your order number

• A description of the issue

• Clear photos or videos of the product

• Photos of the outer and inner packaging where relevant

Once we review the information provided, we will offer an appropriate replacement, refund, or return solution at no additional cost to you, where applicable.

3. How to Initiate a Return

1. Contact Us

Email service@talzenor.com with:

• Your order number

• The item you wish to return

• The reason for your return

• Any relevant supporting photos or information

2. Return Review

Our customer care team will review your request and confirm whether the item qualifies for return.

If approved, we will provide the applicable return instructions.

3. Prepare Your Return

Package the item securely in accordance with the instructions provided by our team.

Where possible, please include the original packaging and any components supplied with the product.

4. Send Your Return

Send the item using the return address and shipping instructions provided in your approved return request.

Please do not send any return before receiving return instructions from our customer care team.

4. Return Address & Return Shipping

Please do not send returns to our registered business address.

The registered business address listed on our website is not our return warehouse.

Once your return request has been approved, our customer care team will provide the correct return warehouse address and applicable return instructions.

TALZENOR offers 180-Day Free Returns on eligible orders.

For approved eligible returns, our customer care team will provide the applicable prepaid return shipping instructions or other return shipping arrangements where available.

Returns sent to an unauthorized address or sent without following the provided return instructions may experience delays in processing.

5. Processing Your Refund

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and inspected.

After TALZENOR issues the refund, your bank, credit card issuer, or payment provider may require additional time to process the transaction and display the funds in your account.

The exact time required for the refund to appear may vary depending on your financial institution or payment provider.

6. Items That May Not Qualify for Return

A standard return may not qualify if the item:

• Has been significantly used or consumed.

• Has been opened where the item is required to remain unopened for a standard return.

• Has been altered or damaged after delivery.

• Is missing essential original packaging, accessories, or included components.

• Shows damage resulting from improper use, storage, or handling after delivery.

• Is otherwise clearly identified as non-returnable before purchase, where permitted by applicable law.

These limitations do not affect any rights you may have if you receive a damaged, defective, incorrect, or materially misdescribed item.

7. Exchanges

If you would like to exchange an eligible item, please contact our customer care team at service@talzenor.com.

Our team will review your request, confirm product availability, and advise you on the appropriate next steps.

Exchange availability may depend on current inventory and the condition of the item being returned.

8. Order Cancellations

If you wish to cancel an order, please contact our customer care team as soon as possible.

We will make reasonable efforts to assist with cancellation requests before an order has been processed or dispatched.

If an order has already been processed, packed, or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this Refund Policy.

9. Refunds for Shipping Charges

Where applicable, original shipping charges may be refundable if the return results from an error on our part, such as receiving a damaged, defective, or incorrect item.

For other eligible returns, treatment of original shipping charges may depend on the circumstances of the return and applicable law.

Any applicable refund amount will be confirmed during the return review process.

Business Information

TALZENOR is an online retail store operated by Chongqing Lutu International Trade Co., Ltd.

Brand Name:
TALZENOR

Legal Entity:
Chongqing Lutu International Trade Co., Ltd.

Registered Address:
Unit 1-2, No. 44 Renmin East Road,
Fuling District, Chongqing, China

Customer Support Email:
service@talzenor.com

Please note that the registered business address above is not the return address.

For all returns, please contact our customer care team first and use only the return address and instructions provided after your return request has been reviewed and approved.

TALZENOR — Thoughtful fragrance, thoughtful care.