Contact Us

Last Updated: September 15, 2026

We Are Here to Help

At TALZENOR, we believe choosing a fragrance should feel personal, enjoyable, and effortless. Whether you have a question about your order, need help exploring our fragrance collections, or simply want to learn more about a scent before making your choice, our customer care team is here to assist you.

From shipping and returns to fragrance notes and collection details, we are happy to provide the information and support you need.

Our goal is to make every part of your TALZENOR experience feel clear, thoughtful, and easy — from discovering a fragrance to receiving it at your door.

Email:
service@talzenor.com

Customer Support Hours:
Monday–Friday

Response Time:
Within 24 hours

Quick Assistance

• Track Your Order: Once your order has been dispatched, tracking information will be sent to your email when available so you can follow your order throughout the delivery process.

• Returns & Refunds: If your order does not meet your expectations, our customer care team can assist with eligible returns, return instructions, and refund-related questions in accordance with our Refund Policy.

• Fragrance Guidance: Not sure which scent is right for you? We can help you better understand fragrance notes, scent families, and the characteristics of different floral, citrus, fresh, woody, warm, aromatic, and musky fragrance profiles.

• Order Support: Have a question about an existing order, shipping status, or an item you received? Please send us your order number together with the details of your question so our team can assist you more efficiently.

Business Information

TALZENOR is an online retail store operated by Chongqing Lutu International Trade Co., Ltd.

Brand Name: TALZENOR

Legal Entity: Chongqing Lutu International Trade Co., Ltd.

Registered Address:
Unit 1-2, No. 44 Renmin East Road,
Fuling District, Chongqing, China

Customer Support Email:
service@talzenor.com

Important Note

The registered business address shown above is not the return address.

Please do not send returned products directly to the registered business address unless our customer support team specifically instructs you to do so.

If your return is approved, our customer support team will provide the correct return warehouse address and the applicable return instructions.

To help us process your request efficiently, please contact service@talzenor.com before sending any return.