Privacy Notice

Last Updated: September 16, 2026

At TALZENOR, we value your trust and are committed to handling your personal information responsibly. This Privacy Notice explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

This Privacy Notice applies to information collected through the TALZENOR website and through communications you have with our customer care team.

The TALZENOR website is operated by Chongqing Lutu International Trade Co., Ltd.

1. What Information Do We Collect?

We may collect information that you provide directly to us, as well as information generated when you use our website.

• Identity & Contact Information: Your name, email address, shipping address, billing address, telephone number, and other contact details where provided.

• Order Information: Products purchased, order number, transaction details, shipping information, delivery status, returns, refunds, and customer service history.

• Payment Information: Payments are processed through third-party payment providers. We may receive limited transaction information necessary to confirm and manage your order, but we do not directly store your full payment card details on our own systems.

• Website & Device Information: Information such as browser type, device information, IP address, pages viewed, referring pages, approximate location derived from technical information where applicable, and general website interaction data.

• Preferences & Communications: Your fragrance interests, product preferences, marketing preferences, product inquiries, reviews, feedback, and messages sent to our customer care team.

• Account Information: If account functionality is available and you choose to create an account, we may collect information associated with your account, such as login details, saved preferences, and order history.

2. How Do We Use Your Information?

We may use personal information for purposes including:

• Order Fulfillment: Processing purchases, confirming orders, arranging delivery, providing order and tracking updates, and handling returns, exchanges, and refunds.

• Customer Support: Responding to questions, assisting with orders, resolving delivery or product-related issues, and providing fragrance or product information.

• Website Operation: Operating, maintaining, securing, troubleshooting, and improving the TALZENOR website and shopping experience.

• Personalization: Understanding customer interests and improving the relevance of products, fragrance collections, recommendations, and content shown on our website.

• Marketing Communications: If you choose to subscribe, we may send information about new fragrances, collections, promotions, offers, and brand updates. You may unsubscribe from marketing communications at any time.

• Analytics & Business Improvement: Understanding how visitors interact with our website so we can improve website performance, product presentation, customer experience, and business operations.

• Fraud Prevention & Security: Detecting, preventing, and investigating fraudulent transactions, suspicious activity, misuse of our services, and security incidents.

• Legal Compliance: Maintaining required records, responding to lawful requests, enforcing our policies, and complying with applicable legal obligations.

3. How Do We Share Your Information?

We may share personal information only where reasonably necessary to operate our store, fulfill orders, provide services, protect our business, or comply with legal requirements.

This may include sharing information with:

• Payment Processors: To securely authorize and process payments and transactions.

• Shipping & Logistics Providers: To prepare, ship, track, and deliver customer orders.

• Website & Technology Providers: To host and operate our website, maintain security, support website functionality, provide analytics, and improve site performance.

• Customer Service Providers: Where necessary to assist with customer inquiries, orders, returns, refunds, or related support.

• Marketing & Analytics Providers: Where applicable, to help us understand website performance, manage communications, and provide relevant marketing, subject to applicable privacy requirements and customer choices.

• Professional Advisers: Such as legal, accounting, compliance, or other professional service providers where reasonably necessary.

• Legal & Regulatory Authorities: We may disclose information when required by applicable law, legal process, court order, regulatory obligation, or a lawful request from a government authority.

We do not disclose personal information to third parties solely for purposes unrelated to operating our business, except where you have authorized us to do so or where disclosure is otherwise permitted or required by law.

4. Cookies & Similar Technologies

The TALZENOR website may use cookies, pixels, local storage, and similar technologies to:

• Operate essential website functions

• Remember your preferences

• Maintain shopping cart functionality

• Understand website performance and visitor behavior

• Improve browsing and shopping experiences

• Support analytics and marketing activities where permitted

Your browser may allow you to control, block, or delete certain cookies.

Please note that disabling some cookies may affect the functionality, performance, or availability of certain parts of our website.

Where required by applicable law, we may provide additional cookie controls or consent options.

5. Your Privacy Choices & Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These rights may include:

• Access: Request information about the personal data we hold about you.

• Correction: Ask us to correct inaccurate or incomplete personal information.

• Deletion: Request deletion of certain personal information, subject to applicable legal, contractual, security, and operational requirements.

• Portability: Request a copy of certain personal information in a portable format where this right applies.

• Restriction or Objection: Request restrictions on certain processing activities or object to certain uses of your personal information where applicable.

• Marketing Opt-Out: Unsubscribe from marketing emails by using the unsubscribe link included in those communications.

• Targeted Advertising or Data-Sharing Choices: Where applicable, you may have the right to opt out of certain targeted advertising, profiling, or data-sharing activities.

• Other Applicable Rights: You may have additional privacy rights depending on the laws of your jurisdiction.

Where available, you may also use the “Your Privacy Choices” link in our website footer to manage applicable privacy, data-sharing, cookie, and targeted advertising preferences.

To submit a privacy-related request, please contact us using the information provided at the bottom of this Privacy Notice.

We may need to verify your identity before processing certain requests in order to protect your personal information.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information.

These measures may include secure connections, encryption technologies such as SSL/TLS where applicable, controlled access, and other safeguards appropriate to the nature of the information being processed.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

While we take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure, absolute security cannot be guaranteed.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice.

Retention periods may depend on factors such as:

• The nature of the information

• The purposes for which it was collected

• Order and transaction record requirements

• Customer support needs

• Fraud prevention and security requirements

• Dispute resolution

• Tax, accounting, and legal obligations

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. International Data Processing

Because TALZENOR operates an online retail business and may work with service providers in different countries or regions, personal information may be processed or stored outside the country in which you live.

Where required by applicable law, we take reasonable steps designed to ensure that appropriate safeguards are used when personal information is transferred internationally.

9. Third-Party Services & Links

Our website may contain links to third-party websites, services, payment platforms, or other external services.

TALZENOR is not responsible for the privacy practices, security, or content of third-party websites or services that operate independently from us.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

10. Marketing Communications

If you choose to receive marketing communications from TALZENOR, we may send you information about:

• New fragrances

• New collections

• Product launches

• Promotions and special offers

• Brand news and updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Please note that even if you opt out of marketing communications, we may still send transactional or service-related communications regarding your orders, account, returns, refunds, or customer service requests.

11. Children’s Privacy

Our website and products are intended for general adult consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that personal information relating to a child has been provided to us improperly, please contact us so that we can review the matter.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business practices, services, technology, operational requirements, or applicable laws.

When changes are made, the “Last Updated” date at the top of this page will be revised accordingly.

We encourage you to review this Privacy Notice periodically to remain informed about how we handle personal information.

Contact Our Privacy Team

If you have questions about this Privacy Notice, our privacy practices, or would like to exercise an applicable privacy right, please contact us using the information below.

Email:
service@talzenor.com

Brand Name:
TALZENOR

Legal Entity:
Chongqing Lutu International Trade Co., Ltd.

Registered Address:
Unit 1-2, No. 44 Renmin East Road,
Fuling District, Chongqing, China

Please note that the registered business address above is for business registration and administrative purposes and is not the return address.

For product returns, please contact our customer care team first so that the appropriate return instructions and return warehouse address can be provided.

TALZENOR — Your privacy matters, and your trust matters to us.